Privacy Policy

Effective Date: January 1st, 2026

1. Introduction

Elevate JMX LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

Business Description:
Elevate JMX LLC provides mortgage loan and lending-related services, including home purchase loans, refinancing, loan consultations, and customer support. By opting in to our SMS messaging program, you may receive service-related text messages such as:

Appointment confirmations and reminders

Loan application updates

Document and information requests

Follow-ups related to mortgage inquiries

Customer support and service communications

Message frequency may vary based on your interaction and stage in the loan process.

2. Information We Collect

We collect the following types of information:

a. Personal Information

Name, email address, phone number, and company details

Payment information for transactions (processed securely)

Account login credentials (if applicable)

b. Non-Personal Information

IP address, browser type, and device information

Cookies, tracking pixels, and analytics data

Advertising interactions and campaign engagement data

c. Customer & Marketing Data

User interactions with advertisements

Audience segmentation and behavioral patterns

Preferences and engagement history

3. How We Use Your Information

We use the information we collect to:

Deliver and optimize services and communications

Personalize experiences and service notifications

Analyze user engagement and improve technology

Process payments and business transactions

Ensure security and prevent fraud

Comply with legal and regulatory obligations

4. Non-Sharing Clause

No mobile information, including SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes.

Sharing of information is only permitted with subcontractors to support services, such as customer service.

All other use case categories exclude text messaging originator opt-in data and consent, which will never be shared with any third parties.

5. Opted-in SMS Information

Opt-In & Consent:

You will only receive messages if you have explicitly opted in.

We maintain timestamped records of all opt-in actions.

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions:

Email: Click "unsubscribe" at the bottom of any email

SMS: Reply "STOP" to opt out

Processing Time: All opt-out requests are processed within 24 hours

Message Frequency & Content:

Frequency varies based on your interactions and stage in the loan process

Messages are directly related to the services you requested

No promotional content will be sent without explicit consent

Help & Support:

Reply "HELP" for assistance or contact us at [email protected]

Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

6. Data Collection & Tracking Technologies

We use cookies, pixels, and other tracking technologies to:

Track and analyze performance of services and campaigns

Retarget users with relevant communications

Improve user experience and service effectiveness

Measure website traffic and behavior

Users can control cookie preferences through browser settings. Disabling cookies may affect the functionality and effectiveness of our services.

7. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share data only with:

a. Service Providers:

Cloud storage, database providers, CRM platforms, and other service partners supporting our services

b. Legal Compliance & Business Transfers:

If required by law, government requests, or court orders

In the event of mergers, acquisitions, or business restructuring

SMS opt-in data and consent will never be shared outside of these permitted uses.

8. Data Security & Retention

We implement robust security measures to protect your data from unauthorized access:

Encryption of sensitive information

Regular security audits and compliance checks

Restricted internal access controls

We retain personal information only as long as necessary for business, legal, and compliance purposes. Once no longer needed, data will be securely deleted or anonymized.

9. Your Rights & Choices

You have the right to:

Request access to your data

Correct or update inaccurate information

Withdraw consent for marketing communications

Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us at [email protected].

10. Changes to This Privacy Policy

Elevate JMX LLC may update this Privacy Policy at any time. The latest version will always be available on our website. Significant updates may also be communicated via email or a website notice.

11. Contact Information

For questions regarding this Privacy Policy, contact us at:

Company Name: Elevate JMX LLC

Phone: +1 559-246-9901

Email: [email protected]